At Daph Warmerz, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains the conditions under which you may request a return, exchange, or refund.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
- Certain products such as clearance items or heavily discounted products may not be eligible for return unless defective.
Non-Returnable Items
For hygiene and safety reasons, some products may not be eligible for return once opened, unless proven defective upon delivery.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery at [email protected] with your order details and clear photos of the issue. We will arrange for a replacement or refund as applicable.
Refund Process
- Refunds may take 7–14 business days to process after approval.
- Shipping charges, if applicable, are non-refundable.
Exchanges
Exchanges may be provided for defective or damaged products, subject to stock availability. If an exchange is not possible, a refund will be issued.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Contact Us
If you have questions about our Returns & Refund Policy, please reach out to us at:
[email protected]